Terms of service
1. General Terms
1.1 Company Information
These Terms of Service are made by YIQIAN TRADING LIMITED (hereinafter referred to as "we"), registered in Hong Kong. You can contact us by email at [email protected].
1.2 Acceptance of Terms
By visiting our website and/or purchasing products, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or make a purchase.
1.3 Governing Law and Jurisdiction
These Terms of Service are governed by EU law and are enforced within the jurisdiction of the EU.
2. Purchase Terms
2.1 Order Confirmation
When you complete an order through our official website (spensserdaise.com), we will send you an order confirmation email. The order confirmation email only indicates that we have received your order and does not mean that the order has been accepted. We have the right to reject an order based on stock availability or other reasons.
2.2 Prices and Payments
All product prices are final and include all applicable value-added tax (VAT) and other related taxes. Payment methods include credit card, PayPal and other payment methods. After completing the payment, you will receive a payment confirmation.
2.3 Product Delivery
We offer international delivery services, including delivery areas in the European Union, the United Kingdom and other countries. Delivery time depends on the specific destination, delivery method and other factors, usually 15 to 30 working days.
2.4 Order Cancellation and Modification
After you place an order, if the order has not been shipped, you can contact Customer Service to cancel or modify the order. If the order has been shipped, it cannot be modified or cancelled.
3. Return and Refund Policy
3.1 Return Policy
Under EU consumer protection law, you have the right to return the goods within 14 days of receiving them. When returning, the goods must be intact, unused and include the original packaging.
3.2 Refund Processing
After the returned goods have been inspected and confirmed to meet the return conditions, we will process a refund within 14 days. The refund will be refunded according to your original payment method.
3.3 Return Costs
Unless we send the wrong product, the return shipping costs will be borne by the consumer. If the return meets the quality requirements, the return shipping costs will be borne by us.
3.4 Ineligible Return Items
The following items are not eligible for the return policy:
Opened or used items
4. Data Protection and Privacy Policy
4.1 Data Collection
We are committed to protecting your privacy and collect, process and store your personal data in accordance with the EU General Data Protection Regulation (GDPR). The information we collect includes your name, address, contact details and payment information.
4.2 Data Use
We only use your personal data for order processing, customer support and marketing purposes. We will not sell your personal information to third parties unless required by law or explicitly stated in the agreement with our partners.
4.3 Data Storage and Security
We use appropriate technical means and security measures to protect your personal data from unauthorized access, disclosure or loss. All payment information is processed through encryption to ensure transaction security.
4.4 Data Access and Deletion
According to the GDPR, you have the right to access, correct or delete your personal data. If you wish to exercise such rights, please contact us through our customer service department.
5. Limitation of Liability
5.1 Scope of Liability
We are not liable for any direct, indirect, special, incidental or punitive damages arising from the use of this website or the purchase of products, unless the damage is caused by our gross negligence or intentional behavior.
5.2 Product Quality Guarantee
We guarantee that the products provided meet the relevant EU quality standards. However, if the product is defective, you can apply for a return or exchange in accordance with this return policy.
5.3 Force Majeure
We are not liable for delays or failures to perform the contract due to force majeure, such as natural disasters, war, strikes, traffic problems, etc.